FAQs

Have a question? Find quick answers about choosing your pieces, placing an order, and caring for your home.

How do I choose the right size for my space?

Check the dimensions on the product page and measure your space before ordering. For larger pieces, remember to check doorways, stairs, and access points too.

Will the color look exactly like the photos?

We aim to show each piece clearly, but colors may vary slightly depending on your screen and lighting. Where natural materials are used, variations in grain, texture, and finish can make each piece unique.

Where can I find materials and care instructions?

Check the product description for materials, finishes, and any specific care guidance. If you need more details before ordering, contact us through our Contact page.

Where do you ship?

Enter your delivery address at checkout to see whether shipping is available to your location and view applicable rates.

How long will my order take to arrive?

Delivery estimates depend on the item and destination. Please review our Shipping Policy and any delivery information on the product page before ordering. Allow for both processing and transit time when planning your purchase.

How much does shipping cost?

Available shipping rates are shown at checkout before payment. Please see our Shipping Policy for further details.

How can I track my order?

Once your order ships, check your shipping confirmation for tracking details. Tracking updates may take a little time to appear after the carrier receives your package.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you need. We’ll check the order’s status, but changes or cancellations may no longer be possible once processing or shipping has begun.

What if my item arrives damaged or incorrect?

Please contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while we review the issue and help with the next steps.

Can I return an item?

Please review our Return & Refund Policy for eligibility, time limits, and return instructions. Contact us before sending an item back so we can guide you through the process.

Does my item require assembly?

Check the product description for assembly information and what’s included. If anything is unclear, contact us before ordering.

How should I care for my purchase?

Follow the item’s specific care instructions first. For general dusting, use a soft, dry cloth and avoid harsh cleaners. Care needs vary by material and finish.